Our Values

C is for Compassion

• genuine care and consideration for all creatures, especially patients within our care
• empathy for our clients and their own personal situations
• endeavouring to reduce stress and minimise pain involved with pets’ visits here

H is for Healing

• the relief of disease or suffering and restoration to health
• prevention of diseases, injuries or problems whenever possible
• promoting physical, psychological and emotional well-being

V is for Vision

• to see the wider picture, not just the problems in front of us
• belief in achieving our goals and ideals – to be the best we can be
• recognise the importance of the “human-animal bond” – because pets are family
• to use education and awareness as tools in disease prevention

H is for Honesty

• “no hidden secrets” regarding a pet’s prognosis, diagnosis, likely costs and our abilities
• open-house policy – we love to give tours of our hospital
• integrity – always putting what is right and what is best for the patient first